? We, Filipinos, are well-known to be welcoming our guests wholeheartedly. Like when we have visitors or an individual went to a store, we greet them with a warm welcome and we always say “Thank you!” for dropping by. Local citizens or foreigners always thought of us like that and that’s what we should be proud of. It is something that they mostly remember during their time of visit in a particular place, more than the food they eat or the place they visit. If they ask for assistance you should always answer to their needs, provide them with what they want and consider their satisfaction. For example, if your own hotel or restaurant is giving of its quality hospitality service, you will definitely gain loyal customers. Loyal customers are also an important asset for your business. For us to keep our customers and gain more, we should always be kind and polite even in some difficult situations.